Privacy Policy


This Privacy Notice sets out how we collect and use your data, in order to comply with the requirements of the GDPR. 

As part of our voluntary role, which involves loaning out reusable nappy kits, we are required to keep personal data for each client. This is for both contractual reasons as well as for contact purposes. We take the responsibility to keep your personal information safe very seriously.

We may change this policy in order to protect your privacy and ensure you are fully informed by updating this page periodically. You should endeavour to check at regular intervals to ensure that you are happy with any changes.

How we use your data

We must adhere to the Lawfulness of Processing Data; any data we need from you must fall into one of the following categories:

  1. Consent of the data subject

  2. Processing is necessary for the performance of a contract with the data subject

  3. Processing is necessary for the compliance with a legal obligation

  4. Processing is necessary to protect the vital interests of the data subject

  5. Processing is necessary in the public interest or the controller has official authority

  6. Processing is necessary for the purposes of legitimate interests pursued by the controller or a third party


We use your data mainly to contact you periodically throughout the course of your loan, in order to arrange collection and drop-off of kits, and to offer advice as required.

On occasion we may contact you to invite you to events and meet-ups run by Farnborough Cloth Nappy Library, or to let you know about any special offers our suppliers are running for library users. On no occasion will your details be shared with any third parties.

As part of our grant agreement with Hampshire County Council we are required to report demographics on number of users and estimated numbers of nappies saved from landfill. No personal information pertaining to any user is shared within this reporting.

In furture, we may report demographics to demonstrate to potential funding providers that there is a demand for the service.

What we collect

We may collect the following information:

  • Client name

  • Address

  • Telephone number

  • Email address

  • Ages of your child/ren, (only utilised to provide demographic reports to grant funders)


Client-based information will be recorded on paper, and all records are stored securely in a digital folder, once uploaded the digital copies will be destroyed.  No unauthorised people will have access to these records.

Internal record keeping

We may use the information to improve our products and services. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.

We may use the information to follow up on services provided such as to make contact re overdue hires.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical and electronic and procedures to safeguard and secure the information we collect.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for conduct of our service, you may change your mind at any time by writing to or emailing us at 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please contact via email address listed above.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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